1. Are the games fair?
Yes, we use provably fair algorithms to ensure the fairness and transparency of all our games. All games can be verified using a cryptographic hash on our website, you can check the hashes with the information we provide you and back test the results for confirmation.
2. What is provably fair gaming?
Provably fair gaming uses blockchain technology so that players can independently verify that game results have not been manipulated.
3. How do I know my winnings are fair?
For our custom games we use cryptographic hashes that can be back tested by the players themselves to prove fairness. This is available in the Provably Fair section of our website.
4. What are provably fair games?
Provably fair games use cryptographic methods to ensure transparency and fairness in each game result. Players can verify the outcome to confirm that the casino has not manipulated the game.
5. How does the HMAC_SHA256 hash function work in provably fair games?
HMAC_SHA256 generates a hash from a combination of a server seed and a client seed. The server provides a hashed version of its seed before the game starts, allowing you to verify afterward that the outcome wasn’t altered.
6. What is a server seed in provably fair games?
The server seed is a randomly generated number used by the casino to influence the game outcome. The hash of this seed is provided to the player before the game starts, ensuring it cannot be altered later.
7. What is a client seed, and how does it affect game outcomes?
The client seed is a random number that players can choose to add an extra layer of randomness to the game. This seed is combined with the server seed to produce the final outcome using the HMAC_SHA256 algorithm.
8. How can I verify a game’s fairness?
After the game ends, you can compare the server seed (provided after the game) with the hash given before the game started. By doing this, you can confirm that the server didn’t manipulate the outcome. You can do this by clicking into the 'Provably Fair' area in our custom games window.
9. Can I input my own client seed?
Yes, most provably fair games allow players to input their own client seed, providing an additional element of control over the randomness of the game results.
10. What happens if I get an error playing a game?
If an error occurs while playing a game please contact customer support. We will escalate the incident and consult technical logs to diagnose the situation. We will then make a decision about what to do next depending on the error's cause, the game, and state of the game when the error occurred. Our goal is to be as transparent and fair as possible during this process. It's helpful if you can provide screenshots or screen recordings when speaking with support.