1. What is KYC?
KYC (Know Your Customer) is a verification process required for security and regulatory compliance. It helps us ensure that players are of legal age and prevents fraudulent activity.
2. Why was my account suspended?
Accounts may be suspended due to suspicious activity, violation of terms, or incomplete KYC. Please contact support for further information.
3. What KYC documents may be needed?
At certain levels, you may need to submit a government-issued ID, proof of address, and sometimes a selfie for identity verification or documents for proof of funds. We may ask you to provide these various KYC levels based on account activity, large volumes, large deposits and withdrawals, or randomly.
4. How long does the KYC process take?
KYC (Know Your Customer) verification takes different amounts of time based on which level is being completed. Most KYC is near instantaneous, but sometimes can take longer when a manual check is needed.
5. Can I create multiple accounts?
No, each player is allowed only one account. Creating multiple accounts may result in suspension.
6. What if I have issues with KYC verification?
If you encounter issues such as document rejections you’ll receive instructions on how to resubmit your documents. Please contact support if you need further guidance.
7. How do I close my account?
To close your account, please contact customer support at support@yeet.com and we will assist you with the process.
8. How do I close my account temporarily?
You can request a temporary suspension through the Responsible Gambling section or contact support to activate this feature. Please contact support@yeet.com or selfexclusion@yeet.com.
9. What happens if my KYC is rejected?
If your KYC is rejected, you will receive a message explaining the reason. You may need to provide clearer or additional documents for verification.
Sign Up & KYC
Updated over 2 months ago